Requests for returns of item(s) purchased from www.7ewellness.com must be received within 90 days of delivery for an exchange or a full refund of the price of the item (less original S&H fee or less a flat fee of $3.95 if your order qualified for free shipping) and must include the original packing slip. Returns or exchanges will ONLY be accepted on unused, unopened and complete items in their original packaging. If you are returning an item, please note that return shipping charges are paid by the customer. If you are exchanging an item, please note that shipping charges to 7EWELLNESS as well as return shipping is paid by the customer. 7EWELLNESS will pay any return shipping cost if the return is a result of our error. Items purchased through a retailer must be returned or exchanged through that specific retailer, observing their particular return/exchange policy. If you received your item(s) from 7E WELLNESS as a gift from a friend or relative who placed the order through 7ewellness.com , please have the gift giver contact us to arrange the appropriate return or exchange. Returns require a Return Authorization (RA) number. Submit your request to receive your RA number by filling out and submitting form by clicking here. We will review your request within 1-2 business days and email you a RA number with detailed instructions on returning the product if approved. The RA number will only be valid for 7 days. Additional RA numbers will not be created if this time-frame lapses. Please mark this RA# on the outside of your return package and mail the package with delivery confirmation within this 7 day period. Please be aware that your return will not be processed if you direct your return package to 7EWellness´s warehouse without a valid RA number marked on the return package. The return center is only given notification of RA numbers and no names or order numbers will be given to them.