Refund policy
RETURNS/REFUND POLICY
Please open and inspect your order within 48 hours of receipt for damages or errors made in shipping. Any issues must be called or emailed to our Customer Success department within three days of receipt of shipment, to have your shipment corrected.
Customer Service hours of operation are:
Monday–Friday: 7:30AM – 8:00PM EST
Phone: 1-888-412-3160
Email: info@7ewellness.com
Requests for returns of item(s) purchased from 7E Wellness must be received within 30 days of delivery for an exchange or a full refund of the price of the item and must include a Return Merchandise Authorization Form (RMA).
Returns or exchanges will be accepted on devices opened and unopened in their original packaging so long as it falls within 30 days of delivery. There will be a $350.00 restocking fee on MyoLift™ 600+. A $650.00 restocking fee on the MyoLift™ MD and there is also a $150 restocking fee on the MyoLift Triwave.
7E Wellness does not accept returns on any gels, spritzers, or conductive masks. We only accept returns on unopened conductive gloves, EGF sheet masks, and Vitalizing Sheet masks. All other accessories are eligible for a refund if the return request is submitted within the 30 day return window.
If you are returning an item, please note that return shipping charges are paid by the customer. If you are exchanging an item, please note that shipping charges to 7E Wellness, as well as return shipping, is paid by the customer. 7E Wellness will pay the return shipping cost if the return is a result of our error.
All returns require a Return Merchandise Authorization (RMA) number to arrange for the appropriate return or exchange.
Step 1: Contact 7E Customer Support by email: info@7ewellness.com or, by calling: 888-412-3160. You must include your name, order #, concerns and/or issues so that we may process your RMA.
Step 2: 7E Customer Support will create a Return Merchandise Authorization (RMA) and email to you.
Step 3: Please follow the instructions on the RMA.
Step 4: Clearly mark the outside of the shipping box with your name, address, and RMA number. Ship your item(s) to the address listed on the RMA form.
Step 5: Once your shipment is received by our warehouse, it will be processed, and you will receive your refund or your exchange will be shipped within seven days.
All returns require an RMA. The return address will be on the RMA.
Any item not in its original condition, is damaged or missing parts, not due to our error, and is returned more than 30 days, will not be accepted.
REFUNDS
All refunds require an RMA. Once your order is received and inspected, your refund will be processed, and a credit will be issued to your credit card or the original method of payment within seven business days. If you haven’t received your refund in a timely manner, please contact us at info@7ewellness.com. We can also be reached at 888-412-3160.
PRICE MATCH GUARANTEE
If you place an order for an item and that item goes on sale within 3 days of your purchase, you may be eligible for a price adjustment. To get a price adjustment the following criteria must be met:
- Must be an identical item/bundle
- Only one price match per item
- No price match on an item you already purchased on sale.
- Price match doesn’t apply on special promotion like Black Friday and Xmas