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Troubleshooting Conductivity issues with MyoLift

May 19, 2020

Troubleshooting Conductivity issues with MyoLift | 7E Wellness

"Electrical conductivity is the measure of the amount of electrical current a material can carry or it's ability to carry a current" (ThoughtCo, 2020).

Is your conductivity bar flashing or blinking at you while you're trying to perform a 7E MyoLift microcurrent facial? This is a warning that something isn't quite right and your device is not conducting the current to the facial muscles. No need to panic! There are a few reasons you may not be achieving conductivity. Let's troubleshoot!

 

APPLY MORE CONDUCTIVE GEL

better conductivity with 7e myolift treatment gels

One of the quickest solutions to achieving conductivity is adding more conductive treatment gel to the skin. Conductive treatment gel helps reduce the resistance of the skin so the microcurrent can reach the area you want to work on. Our special, dual-action conductive treatment gels are the industry’s first conductive gels with purpose! 7E is the first company to synergize the science of microcurrent machines and technology with the health and well-being of the skin through active products and result oriented treatments! We formulated three unique conductive treatment gels for specific skin types. This creation has bridged the gap in treating the muscles and treating the skin simultaneously with microcurrent therapy. There is something for everyone when it comes to our line of gels. Read more here!

Whether you didn’t apply enough gel or the gel has dried, a simple re-application might just be the trick to a solid conductivity bar.

 

CHANGE THE ANGLE OF YOUR PROBES

conductivity with ball tip probes 7e myolift microcurrent facial

Another simple solution to improve conductivity is ensuring your MyoLift applicator probes are completely touching the skin. Try changing the angle of the spheres so that they more fully touch the skin. You may also want to slow your movements down. Microcurrent technology should be performed with slower movements to achieve a better result.

 

SETTING ADJUSTMENTS

conductivity settings troubleshooting 7e myolift microcurrent facial

Different areas of the face may conduct better with slightly different settings on your MyoLift True Microcurrent machine.

• Are you on Level 2 Erase and working on “thinner” skin? Switch to Level 1 and do eyes, crows feet and above/under lip and see if the conductivity stops blinking. If it does, go ahead and switch back to Level 2 and finish your treatment. 

• You want to use Level 1 Educate on the neck, forehead and under the eyes. You'll want to do this because this area on the face has thinner skin. There are some instances when a person may have a thicker neck and you will be able to use Level 2 Educate. Once again, your conductivity bar will let you know by whether it stays solid or blinks.

A good rule of thumb is to dial down the intensity when working on areas of thinner skin.

 

DEHYDRATIONconductivity 7e myolift microcurrent facial hydration

If the conductivity gel is drying quickly it may be a sign that you are dehydrated. This will contribute to the conductivity bar blinking. Our recommendation is to make sure you drink plenty of water. Another way to quickly resolve this issue is to spray on our hyaluronic acid solution, RePlenish Spritzer, before putting on the gel. If the gel gets tacky, just spray some Replenish Spritzer to reactivate the gel.

 

 

 


10 Responses

Blyssey @7E
Blyssey @7E

May 28, 2021

Hi Carol! So sorry you have having issues with your device. We are reaching out via email to troubleshoot with you. :)

Carol
Carol

May 28, 2021

I have had my myolift for getting on for a year, I thought there was something wrong with my skin or how I was using it, because I have never been able to get connectivity, but now I have read numerous reviews saying they cannot get connectivity either, I was led to believe it was easy to use by reviews on YouTube, I no longer believe these reviews are genuine. Maybe it’s because the current is too weak? I am from the UK and a phone call to Myolift is not an option for me. Maybe a replacement unit would work, there could be something wrong with the one I’ve got.

I was very excited waiting for it to arrive, I’m so disappointed that it doesn’t work and to date have not been able to get it to work.
Blyssey
Blyssey

April 20, 2021

Hi Nicole! Just give your QT a quick 30 minute charge and the device will be good to go! :)

Nicole
Nicole

April 20, 2021

Hi there! I just unboxed my device, downloaded the app, and watched all the intro videos. I’m so excited and ready for my first treatment but I can’t seem to get the device to pair. I’ve restarted my phone, paired it with other devices to double-check my Bluetooth connection, forgot the other devices so it’s free and clear to pair with my MQT, but all it does is blink blue and beep 3x when I hold to turn it on, but then all the lights go off immediately after that and nothing is detected via Bluetooth. Is this an issue with the device? Please help!

Jessie
Jessie

October 26, 2020

Hi Jane,

Go ahead and give our educators a call at 1.888.412.3160. We’d be happy to help dig deeper. It sounds like this could be a device malfunction and we want to help out!

Jane
Jane

October 26, 2020

I bought mine several years ago but stopped using it after first try because the conductivity bar is always flashing and I feel like I’m wasting my time. It has been sitting on my shelf collecting dust.i tried to use it today after seeing a review on YouTube but it is still having the same issue. No conductivity as the bar is still flashing no matter how much conductivity gel and
making sure the probes are all touching the skin. Then I saw many people having the same issue in different reviews. Such a shame because I want to get the results that others are having!!

Jessie
Jessie

June 02, 2020

Hi Nikki,

We are so sorry to hear you are feeling that level of frustration! Our team is available by phone during regular business hours to help you further. It sounds like you are doing everything right, so give us a call and allow our team to advise with next steps to resolve the issue.

Nikki
Nikki

June 02, 2020

The conductivity bar is flashing. I made sure to apply enough gel & I re-applied more gel – so much so that my jar of gel is half empty. I ensured that my MyoLift applicator probes were completely touching my skin. I tried changing the angle of the spheres, I slowed my movements down. Nothing is working! I’m so frustrated & disappointed, I want to cry & throw the MyoLift away. Please help me or my send me a replacement! This is so discouraging!

Jessie
Jessie

May 27, 2020

Hello Caroline,
Have you read over our “How to Use Conductive Gloves” blog yet? You can find it here: https://www.7ewellness.com/blogs/infuse-your-spa/how-to-use-conductive-gloves-with-myolift-microcurrent-machine

Caroline OReardon
Caroline OReardon

May 27, 2020

Hello,
I am having problems getting a solid conductivity bar while using the machine with the gloves. Can you help? Thank you!

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